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May your enemies never treat you like Arik Air customer service…. Lola Omotayo, the wife of Peter of Psquare on Tuesday narrated how Arik airways frustrated her trip from Port Harcourt to Lagos
Lola expressed her disappointment on how Arik Airways frustrated her travel plans.
Lola reacting on her Instagram page said she was disappointed when Arik airways moved their flight schedule from the supposed 2pm schedule to 4pm, 6pm, 9pm till the flight was canceled.
She also said Arik had records of delayed flights, apathetic ground staff, rude and unhelpful customer service.
The level of miscommunication by Arik staff have to stop, Lola said.
See her post below:
“@flyarikair might be one of the biggest commercial Airlines in Nigeria today but apparently size doesn’t matter when it comes to customer service! I am usually not a complainer but here is where my frustration reached its peak. A flight from PH to Lagos was supposed to leave at 2pm got moved to 4pm, 6pm and finally to 9pm and was later cancelled! Like how do you do that to people who keep you in business? Oh and the icing on the cake is when they asked passengers to return in the morning for a 9am flight and guess what? That got cancelled as well! Arik has had a terrible track record for delayed flights, apathetic ground staff, rude and unhelpful customer service and continue to treat people with no regard, no remorse and no compensation. Who you epp? This has got to STOP! Time is money and this is not the way to run an airline or treat people. The level of miscommunication by Arik staff is totally unacceptable. This airline is on a downward slide….Reliability is key! If you have to shut your airline down to get it right then do so or hire me to teach you a thing or two about customer service. For now I will pay more to avoid flying Arik period! Happy Holidays!”